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Warranty

Your Satisfaction, Our Guarantee

At Old Growth Floors, Inc., we take pride in our commitment to delivering top-notch custom athletic and residential flooring solutions. We stand behind the quality and craftsmanship of our products and services, and we want you to enjoy the durability and beauty of your floors for years to come. To ensure your confidence in choosing Old Growth Floors, Inc., we offer the following comprehensive warranty coverage.

Residential Flooring Warranty:

1. Limited Lifetime Structural Warranty: We guarantee the structural integrity of your residential floor for the lifetime of the original purchaser. This warranty covers any defects in materials or workmanship under normal use and maintenance.

2. Finish Warranty: Our residential floors come with a finish warranty that ensures protection against wear-through or defects in the finish for a period of 25 years from the date of installation.

3. Moisture Resistance Warranty: Old Growth Floors, Inc. provides a warranty against damage caused by moisture for a period of 15 years from the date of installation, provided proper maintenance and care guidelines are followed.

4. Installation Warranty: We stand behind the quality of our installation services. Our residential flooring installations are backed by a 2-year warranty, assuring you peace of mind and confidence in our craftsmanship.

Athletic Flooring Warranty:

1. Limited Lifetime Structural Warranty: Old Growth Floors, Inc. ensures the structural integrity of your custom athletic floor for the lifetime of the original purchaser, covering any defects in materials or workmanship under normal use.

2. Surface Warranty: Our athletic flooring surfaces are guaranteed against excessive wear or defects for a period of 15 years from the date of installation, ensuring consistent performance and durability.

3. Shock Absorption Warranty: We stand by the shock absorption properties of our athletic floors. Old Growth Floors, Inc. provides a 10-year warranty on the shock absorption performance of the flooring system.

4. Line Markings Warranty: The accuracy and durability of the line markings on your athletic floor are covered by a 5-year warranty, ensuring clear and precise markings for sports activities.

Warranty Conditions:

  • Proper Maintenance: To maintain warranty coverage, it is essential to follow the care and maintenance guidelines provided by Old Growth Floors, Inc.
  • Professional Installation: Warranty coverage extends to floors professionally installed by Old Growth Floors, Inc. or an authorized representative.
  • Original Purchaser: The warranty is applicable to the original purchaser and is non-transferable.
  • Exclusions: The warranty does not cover damage resulting from accidents, misuse, neglect, improper maintenance, or acts of nature.

For warranty claims and inquiries, please contact our customer service department at [email protected] or call (916) 942-9082.

Old Growth Floors, Inc. reserves the right to review and assess warranty claims on a case-by-case basis. We are committed to providing you with exceptional products and services, and your satisfaction is our priority.

Effective Date: January 2024

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Old Growth Floors, Inc.