Information We Collect

1. Personal Information

We may collect personal information such as your name, phone number, email address, and physical address when you:

• Request information or submit inquiries through our website
• Place an order for products or services
• Sign up for newsletters or updates
• Participate in surveys, promotions, or customer feedback requests
• Communicate with us via phone, SMS, or email regarding bids, scheduling, or project details

2. Non‑Personal Information

We may also collect non‑personal information, including:

• Browser type and version
• Operating system
• Pages visited on our website
• Date, time, and duration of your visit

This information helps us understand how visitors use our website and improve user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To fulfill and deliver the products or services you request
• Communication: To respond to inquiries, provide customer support, clarify bid documentation, and coordinate project details
• SMS and Phone Communication: To send service‑related messages such as scheduling updates, estimate clarifications, appointment confirmations, and customer support responses
• Marketing and Updates: To send newsletters or promotional materials (you may opt out at any time)
• Service Improvement: To analyze website usage and enhance our products, services, and customer experience

All SMS communication is one‑to‑one and service‑related, not promotional or mass‑marketing in nature.

SMS Text Messaging Practices

When you provide your phone number, you consent to receiving service‑related text messages from Old Growth Floors, Inc. These messages may include:

• Appointment confirmations or schedule updates
• Requests for project information
• Clarifications regarding bids or estimates
• Customer support communication

You may opt out of SMS communication at any time by replying STOP. Standard message and data rates may apply depending on your carrier.

We do not use SMS for mass marketing, automated promotional campaigns, or unsolicited messaging.

 

Information Sharing

We do not sell, trade, or share your personal information with third parties for marketing or commercial purposes.

We may share information only with trusted service providers who assist in operating our website, processing orders, or delivering services—strictly for business operations and never for advertising or resale. These partners are required to keep your information confidential.

We may also disclose information when required by law, regulation, or legal process.

 

Security

We use industry‑standard security measures, including encryption, to protect your personal information during transmission and storage. While we strive to safeguard your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection.

 

Cookies

Our website uses cookies to enhance your browsing experience. Cookies allow our systems to recognize your browser and capture certain information to improve site functionality and performance. You may disable cookies through your browser settings, though some features may not function properly.

 

Your Choices and Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccuracies in your personal information
• Request deletion of your personal information, subject to legal or operational requirements

To exercise these rights, contact us at oldgrowthsportfloors@gmail.com.

 

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

 

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

oldgrowthsportfloors@gmail.com

Effective Date: February 2026